Refund policy

RETURNS AND REFUNDS POLICY OF

DREAMYKAWAIICREATIONS LLC

 

 1. Return Policy

Because all our physical products are custom printed on demand to your exact specifications, we do not offer returns or exchanges for change of mind, size selection, or color preferences.

Please carefully consult the specific size guide available in the description section of each product before completing your purchase. We reserve the right to refuse returns at our sole discretion.

 

2. Refunds and Replacements

2.1. Conditions for Refund and Replacementes.

Refunds or free replacements are strictly offered only for defective, damaged, or mislabeled items caused by manufacturing or transit issues.

To report a qualified issue, you must contact our support team at support@dreamykawaiicreations.com within the required timeframes:

·       For Damaged or Defective Items: Contact us within  30 days of delivery.

·       For Mislabeled Items (wrong size/color received): Contact us within 7 days (one week) of delivery.

 

2.2. Required Documentation for Return and Replacement

To evaluate and process your request quickly, your email must include:

1. Your official order number.

2. Clear, high-quality photos and/or videos documenting the exact damage, printing defect, or the incorrect size label.

Please note: We are entirely unable to investigate shipping issues, process refunds, or send free replacements without the necessary photographic verification.

 

 3. Shipping and Delivery Issues

We cannot issue refunds for packages that are late or lost due to courier delays or incorrect shipping addresses provided by the customer at checkout. If an order needs to be resent due to an incorrect address, the replacement will be at the customer's expense. For detailed terms regarding transit times, address errors, and missing packages, please refer to our full Shipping and Order Policy.

 

4. Legal Disclosure for EU Consumers

According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods made to the consumer's specifications or clearly personalized.

2. Sealed goods which were unsealed after delivery and are thus not suitable for return due to health protection or hygiene reasons.

 

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