Shipping policy
Shipping and Order Policy
Thank you for visiting and shopping at dreamykawaiicreations LLC. Below are the terms and conditions that constitute our Shipping Policy.
1. Digital Products (Digital Images & Files)
· Instant Delivery: All digital products, high-resolution images, and downloadable files are delivered immediately after payment confirmation.
· Delivery Method: You will receive a secure download link via the email address provided at checkout. Please check your spam or promotions folder if you do not receive it within a few minutes.
2. Physical Products (Print-on-Demand)
· Custom Production: Since our physical products are custom-made and printed on demand using your selected designs, each item requires a production window before it can be shipped.
· Fulfillment Window: Please allow 2–5 business days for your product (apparel, mugs, prints, etc.) to be printed, quality-checked, and packaged. For specific all-over products requiring detailed manual work, please allow an additional 1–2 business days.
· Processing Days: Orders are not processed, printed, or shipped on weekends or holidays.
3. Shipping Zones & Delivery Estimates
3.1. Shipping zones
We partner with a global network of printing facilities worldwide, therefore your orders are printed and shipped from the facility that can handle them most efficiently and quickly.
3.2. Delivery Estimates
We ship worldwide, with a main focus on: United States, Canada, Australia, New Zealand, Singapore, and the United Kingdom.
Once the production phase is complete, estimated delivery times are as follows:
· United Kingdom: 2–4 business days
· Canada: 2–5 business days
· Australia: 2–5 business days
· Singapore: 4–5 business days
· United States: 3–6 business days
· New Zealand: 4–7 business days
Exact Delivery Calculation at Checkout: The timeframes listed above are general estimates. For an exact delivery date and cost tailored directly to your doorstep please use the real-time shipping calculator during the checkout process by entering your full shipping address.
4. Shipping Rates
Shipping charges for your order will be automatically calculated and displayed at checkout based on
· your geographical location
· the weight and size of the selected products (you can have a general information about it in every product page).
5. Shipment Confirmation & Order Tracking
As soon as your physical order is printed and handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information will update online within 24–48 hours of shipment.
6. Delayed or Missing Packages
If your order is late and has passed the estimated delivery date, please perform the following steps before contacting support:
· Check your shipping confirmation email for any typos or errors in the delivery address provided.
· Inquire at your local post office or distribution center.
· Ask your neighbors if the carrier left the package with them for safekeeping.
If the address was 100% correct and the package cannot be located at the post office or with a neighbor, please email us at support@dreamykawaiicreations.com with your order number.
Please note: If there was an error in the shipping address you provided at checkout, we can arrange a replacement order entirely at your expense.
7. Customs, Duties, and Taxes
While we utilize local fulfillment centers worldwide to minimize transit, any customs duties, tariffs, or local import taxes applied to your package upon arrival in your country are beyond our control and remain the sole responsibility of the customer.
8. Damaged or Misprinted Items
Because our items are custom printed on demand, we take product quality very seriously. If your product arrives damaged, defective, or mislabeled, please note that clear photographic or video evidence is strictly required to evaluate a replacement or a refund. Please report the issue within 30 days to support@dreamykawaiicreations.com.
For our full return rules and eligibility criteria, please review our comprehensive Returns and Refunds Policy.